Contact
One address, read by the people who build it.
There is no ticket queue and no chatbot in front of it. Write to [email protected] and the reply comes from someone who can change the thing you are writing about.
The subject lines below are the whole routing system. Pick the one that fits and you will get a faster, more specific answer.
English only, for now.
What to send where
Five subject lines
Each one opens a mail to the same inbox with the subject already filled in.
Something is broken
Tell us what you did, what happened, and what you expected. A screenshot and the browser or phone you were using turn most reports into a fix on the same day; without them we are usually writing back to ask.
A question about using it
How check-ins are verified, why a route came out the way it did, what PRO changes, how to move your account between devices. If the answer is already in the app we will point at it rather than paraphrasing it badly.
Billing, cancelling or a refund
Subscriptions are handled by Lemon Squeezy as merchant of record, so a receipt or the email you paid with is enough for us to find the order. The rules we hold ourselves to are in the Refund Policy, and this is how you invoke them.
Your data
Access, correction, export or deletion of your personal data, under GDPR, UK GDPR or the CCPA. Say which one you want and from which account. We answer these within the window the Privacy Policy commits to.
Partnership or press
Distribution, content, an integration, or a question for a piece you are writing. Say what you have in mind in a paragraph. It saves a round trip.
Before you write
Some answers are already written down
Four documents that answer the questions we are asked most, in more detail than an email would.
- Refund Policy · what qualifies, how to ask, how long it takes
- Terms of Use · the agreement, billing, acceptable use
- Privacy Policy · what is collected, who processes it, your rights
- Cookie Policy · what is stored on your device, and your choice
The operating entity and its registered address are named in the Terms and the Privacy Policy.
Questions